and exchange items
Goods which prove
unsuitable may be returned for a refund or exchange if they are returned to us within 30 days from receipt date.
We are sorry but we are
unable to cover or refund postage costs
Goods are returned unused
(and not having been fitted to a bike etc) and in as-sold condition in original packaging.
Items need to be wrapped
or boxed up. Please do not directly stick labels or write on the item or the item's original packaging.
Goods returned after 30
days may be accepted but a credit note voucher will be given in lieu of a direct refund. This does not affect your statutory rights.
Please include a copy of
your receipt and a covering letter explaining your returned item(s). For your protection, please keep your proof of posting
Incorrectly supplied goods
We will endeavour to
rectify the problem as soon as possible.
If you are in the UK, and
need to return an item due to a mistake on our part please contact us immediately and we will email you a returns label so you can send the goods back at our
Please note - we must be
informed of any errors within 14 days of purchase date.
Light units & Chargers purchased have a 1 year and Li-Ion
batteries have a 6 month return to base warranty against faulty parts or workmanship.
The warranty does not cover any damage which results from
accident, abuse, misuse, natural or personal disaster or any unauthorised disassembly, repair or modification. Nor will MTB Batteries be responsible for any consequential loss arising from failure or
malfunction of product.
We want you to be confident that you have the full support of
our technical team when making a purchase. If any product is faulty we will ensure it is repaired and returned to you with the least disruption. You should email us or call us as soon as you are aware of the problem. Give us as much detail as you can and we will
contact you as soon as possible.
This does not affect your statutory
If you have an item that you need to return to us due to a fault within its warranty period please contact us
first as we may be able to offer advice over the telephone or via email (firstname.lastname@example.org)
If in the event you need
to post an item back please include a copy of your receipt together with full details of the problem so as to help us with a speedy return
Goods must be returned in
a clean condition.
We are sorry but we are
unable to refund postage costs.
If the goods are found to
be out of warranty we will try to work with you to find the best possible solution.
If your product develops a fault within 30 days of
purchase we will issue a refund or replacement of the faulty product
Following the 30 days period, we’ll repair the
product as long as it’s within the terms and conditions of our warranty. .
Returning / Posting Batteries
Please be aware that Royal Mail / Parcel Force classes 'separate' Lithium ion, nickel metal hydride (NiMH) and nickel
cadmium (NiCd) batteries as prohibited items.
Consequently if you try and post your MTB Batteries battery via their courier services, they will not deliver the
package and 'dispose of it accordingly'.
Please therefore use an alternative courier service that accepts these battery types. We use DPD and we've known
other customers to use MyHermes / Yodel, but we would always recommend checking with the courier service before sending your item.