Refunds & Returns

Unwanted and exchange items

 

Goods which prove unsuitable may be returned for a refund or exchange if they are returned to us within 30 days from receipt date.

 
We are sorry but we are unable to cover or refund postage costs
 
Goods are returned unused (and not having been fitted to a bike etc) and in as-sold condition in original packaging.
 
Items need to be wrapped or boxed up. Please do not directly stick labels or write on the item or the item's original packaging.
 
Goods returned after 30 days may be accepted but a credit note voucher will be given in lieu of a direct refund. This does not affect your statutory rights.
 
Please include a copy of your receipt and a covering letter explaining your returned item(s). For your protection, please keep your proof of posting

Incorrectly supplied goods

We will endeavour to rectify the problem as soon as possible.
 
If you are in the UK, and need to return an item due to a mistake on our part please contact us immediately and we will email you a returns label so you can send the goods back at our costs. 
 
Please note - we must be informed of any errors within 14 days of purchase date.

Warranty returns.

Light units & Chargers purchased have a 1 year and Li-Ion batteries have a 6 month return to base warranty against faulty parts or workmanship.

 
The warranty does not cover any damage which results from accident, abuse, misuse, natural or personal disaster or any unauthorised disassembly, repair or modification. Nor will MTB Batteries be responsible for any consequential loss arising from failure or malfunction of product.
 
We want you to be confident that you have the full support of our technical team when making a purchase. If any product is faulty we will ensure it is repaired and returned to you with the least disruption. You should email us or call us as soon as you are aware of the problem. Give us as much detail as you can and we will contact you as soon as possible.
 
This does not affect your statutory rights.

If you have an item that you need to return to us due to a fault within its warranty period please contact us first as we may be able to offer advice over the telephone or via email (sales@mtbbatteries.co.uk) 

If in the event you need to post an item back please include a copy of your receipt together with full details of the problem so as to help us with a speedy return
 
Goods must be returned in a clean condition.
 
We are sorry but we are unable to refund postage costs.
 
If the goods are found to be out of warranty we will try to work with you to find the best possible solution.
 
If your product develops a fault within 30 days of purchase we will issue a refund or replacement of the faulty product
 
Following the 30 days period, we’ll repair the product as long as it’s within the terms and conditions of our warranty. .

Returning / Posting Batteries

Please be aware that Royal Mail / Parcel Force classes 'separate' Lithium ion, nickel metal hydride (NiMH) and nickel cadmium (NiCd) batteries as prohibited items. 

Consequently if you try and post your MTB Batteries battery via their courier services, they will not deliver the package and 'dispose of it accordingly'. 

Please therefore use an alternative courier service that accepts these battery types. We use DPD and we've known other customers to use MyHermes / Yodel, but we would always recommend checking with the courier service before sending your item.

Contact details

mtb batteries

Lichfield Business Village

The Friary

Lichfield WS13 6QG

 

Tel: 07895038777

 

 

View by appointment only

 

Email: info@mtbbatteries.co.uk

 

You can also use our contact form.

Owen M Dec 19

Got the Lumenator 18 this week. great light and actually as powerful as described which is such a nice change from all the cheapo lights ive had before. Nicely made, thanks.

 

Andy S Nov 19

Great service, great help with my request his knowledge is exceptional,
Went well and above to get the battery to me,

 

Mick W Oct 19

A great service and communication from mtb batteries who went way beyond the norm to sort my faulty Magicshine lamp/battery.
Recommended.

 

Steve M Sep 19

Great service, excellent products - a great company

 

 

Carl M Sep 19

Brought a lumenator-18 and a lumen 800 i tried them yesterday and really happy with how bright they are. Service was excellent and really helpful in telling me what combo would work for me. Would definitely recommend and use again. Thank you

The New Lumenator17

4/5 MBUK OCT 16

The new LUMEN2200

 4/5  WMB OCT 14

VOTED MBUK VALUE LIGHT 2013

VOTED MBUK VALUE LIGHT

Excellent review and video from Campbell Coaching

Excellent MBUK review

The Lumenator

Its arrived

The V2 bike light

 

1000 Lumens

 

£89 inc p&p

 

Li-Ion Chargers

Now available up to 5A Charge rate

News

"Great lights came in 4th on the Snowdownhill Gersau 2012, Rigi - Switzerland Team NANDROLON 2RADTUNING says Thank You!!!"

Testimonials

"I bought a set of your lights last week. I used them on a solo non stop ride of the West Highland Way starting on Friday night and they were great. Even on low they were fine for cruising along, so I was easily able to manage the 9 hours of night riding without the battery getting near low. On full power the performance is fantastic, the balance between beam and peripheral seems right to me. It also rained almost non stop and the lights weren't affected at all. The quality of the construction, cables and sealing all look really good and it definitely stood up to the test. Great product at a bargain price.
Best regards,
Tom D"

 

"Another good service experience here, ordered Tuesday 0950, in my hands at 1030 this morning; well done to both Mr Smudge and Royal Mail! "

 

"I ordered a V2 XML light off Smudge on sunday and received it today tuesday bloody hell that was quick and he also told me via facebook it was on its way

All the praise heaped on Smudge is well deserved"

 

“Having 4 friends with your V1 XML light, I finally gave in to the need for more light and was fortunate enough to time it just right with the V2 coming out.
My 'V2' XML Light arrived this morning. Super fast delivery - thanks!
I thought my old light was good but this is an amazing amount of light for the money and seems to be well built and very robust.

Thanks for the great service.
Marc.”

 

"I really appreciate the stellar customer service. That's really hard to come by these days. I tell everyone I know about those lights, as I think they're absolutely brilliant!"

Cheers, Andy

 

"Battery arrived the other day and is great. In fact great service and advice throughout, you are definitely my battery source of choice from now on.".

Regards, David

 

 

"Have received the DX Battery this morning thank you very much. This is my second order from you and on both occasions you provided a very fast and reliable service.
Much appreciated. Colin, Swindon"

 

"Thanks mtbbatteries....it arrived today.....have charged the XML Bikelight  battery ready for tonight...great service......hopefully I will get another light for the helmet

Cheers, Pete, Clydach"

 

"Dear Mark, I appreciate the swift reply. I've just paid via PayPal for the battery. Thanks for your help, Steve"

 

"Battery received this morning thank you, Thanks for another efficient service.

Regards, Nigel"